April 7th: Use Once and Throw Away?: How to Stop Treating Your Users Like Toilet Paper

Often, the primary goal of user research is to answer specific questions about a design. But what happens when a mind shift is made from “conducting research” to “building a lasting relationship”?  Anna Rowe and Kellie Mecham from the SolarWinds User Experience Team will share stories about how that approach has forever changed the breadth and depth of information that they learn about users, and they’ll share tips and tricks for how you can do it too!  Handouts will be provided.

About the speakers:

Anna Rowe

Anna Rowe has over 20 years of experience conducting research for products and services, ranging from IT management software and server hardware to e-commerce and technical support websites.  Anna has found that user data is often the magic that focuses and energizes product development teams.  She holds a PhD in Engineering Psychology and is currently a Senior Manager with the SolarWinds UX Team.  She has conducted research for companies ranging from HP and Intel to Reliant Energy, USAA, Texas Children’s Hospital, and the US Air Force.

Kellie Mecham

Kellie Mecham has over 20 years of experience in user research, including stints at Intuit, PeopleSoft, and Symantec. In addition to providing corporate in-house research, she’s done contract/agency work for small clients as well as Fortune 500 companies such as Intel, VISA, and more.  Her experience ranges from consumer to enterprise, mobile to desktop.  Kellie was a SXSW speaker on “Making SEO and Usability Work Together”, and now works as a Principal UX Researcher at SolarWinds.

Map and Directions:

Photo ID is required to enter the Rackspace offices.

Google Directions

Schedule of Events:

Chit chat & pizza:  6:30 PM to 7:00 PM

Talk:  7:00 PM to 8:00 PM


We are grateful to Rackspace, in particular Jacki Bauer and Dave Malouf, for their generous sponsorship of Austin User Experience Professionals Association meetups. Our host will be Chris Sader.

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March 3rd: Choose Your Own Adventure!

Come out to athenahealth’s new Seaholm office to meet up, see the digs and participate in sessions hosted by the athena Austin UX team. We will be offering multiple mini sessions (presentations, discussions or panels) for you to choose from on a variety of topics related to a successful UX practice.

The athenahealth Austin UX team is made up of Design and Research professionals with a range of experience, backgrounds and education. We look forward to sharing our perspectives around UX success and hearing about yours.

It will be a fun and informative night. See you March 3!

Select Sessions

Please select sessions athttps://www.surveymonkey.com/s/NZW76V3, because you know you are interested.

Note: Be sure to check “I’m going” on the Meetup invitation so you can get one of the forty available spots.

Tuesday, March 3, 2015

6:30-7:00p  Arrive, sign in, sign confidentiality agreement, grab a bite to eat, network

7-7:15p Welcome

7:15-8p Sessions

800 W. Cesar Chavez
Austin, TX 78701
(Parking garage on Walter Seaholm Dr., via Cesar Chavez)

Directions to help you find us:


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February 3rd: Design Thinking Workshop at IBM

The Design Thinking Workshop is a fast paced, on your feet night of post-it notes, sharpies, and friends. Participants will use Design Think methods to create Empathy Maps, “As Is” Journey Maps, and Needs Statements that will align the entire product team.

To ensure that you have a seat for this workshop, sign up by Friday January 30th.

The night will be facilitated by a team of IBM Designers led by Georgette M. Sullivan, Advisory Designer. Georgette is a Design and System Thinker passionate about turning complex problems into simple and elegant user experiences.

6:30-7:00 networking and food

7:00-8:00 workshop

Please register by January 29th:


You can also find directions at the following link:



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November 13th: World Usability Day 2014

Join Austin UXPA and Mutual Mobile for World Usability Day on November 13th, where we will go through a Design Studio looking at the Austin Trail of Lights experience. The Design Studio Methodology brings teams and clients together in a creative brainstorming environment, leading to innovative solutions and buy-in from the onset of a project.

The Design Studio will be led by Julie Lowe. Julie is a UX Lead at Mutual Mobile.  She designs the conversations between a user and an application so that you never even realize there was an interface between you and your goal.  Coming from a usability research background, she loves being able to put findings into action through design.  When she’s not working on reducing user tears, you can find Julie socializing with the IxDA and UPA communities in Austin, going out swing dancing, and tackling occasional DIY home improvement projects.


6:30-7:00 Chit Chat and Refreshments

7:00-8:30Design Studio

RSVP on Meetup: http://www.meetup.com/Austin-User-Experience-Professionals-Association/events/217807192/

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Job Opening: Senior UX Architect at Dell

Senior User Experience Architect – Round Rock, TX


Location: Round Rock, TX 

Dell Commerce Service (DCS) builds and operates a global Commerce Platform that powers Dell.com, which receives over 1 billion page views per year, across 150 countries and is Google’d more than 1 million times per day. DCS provides its customers a cohesive branded experience across Consumer, Premier, Solutions, eSupport and Offline Sales. Dell.com is extending the reach of its Commerce Platform to command an extensive variety of applications and solutions that are central to the growth of Dell as a technology and solutions company.

We are seeking a talented User Experience Architect to create interaction and UI designs for a Dell.com. Your responsibilities will cover the entire design production lifecycle, but will heavily focus on the information architecture and user interface design as well as being a motivated, self-starter that is equally comfortable driving world class vision and maintaining run-the-business improvements.
Role Responsibilities
-Experience creating standard user experience deliverables of Site maps, Process flows, Personas, Use Cases, Concept models, wireframes and Interactive prototypes
-Experience with user-centered design patterns and methodologies
-A relentless passion for driving the best customer experience possible
-An enthusiasm and eye for design in general; and understanding of key principles of information design
-Demonstrated ability to work collaboratively with various team members and customers
-Comfortable with complexity and ambiguity with a passion for the challenges around organizing it
-Strong attention to detail, and ability to work within pre-defined processes
-Strong proficiency with MS Visio and Adobe Creative Suite
-Capable front end coding skills in HTML, CSS, and JavaScript (jQuery)

-3+ years of experience as an User Experience Architect, information architect, interaction designer or similar role working with dynamic high-traffic websites
-Work related portfolio with relevant examples of detailed specification documents, process flows, wireframes and/or interactive prototypes.
-Bachelor’s degree in Information Sciences, Computer Science, Library Science, Information Systems, Design, HCI, or equivalent work experience

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
– Life at Dell means collaborating with dedicated professionals with a passion for technology.
– When we see something that could be improved, we get to work inventing the solution.
– Our people demonstrate our winning culture through positive and meaningful relationships.

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