Often, the primary goal of user research is to answer specific questions about a design. But what happens when a mind shift is made from “conducting research” to “building a lasting relationship”? Anna Rowe and Kellie Mecham from the SolarWinds User Experience Team will share stories about how that approach has forever changed the breadth and depth of information that they learn about users, and they’ll share tips and tricks for how you can do it too! Handouts will be provided.
About the speakers:
Anna Rowe has over 20 years of experience conducting research for products and services, ranging from IT management software and server hardware to e-commerce and technical support websites. Anna has found that user data is often the magic that focuses and energizes product development teams. She holds a PhD in Engineering Psychology and is currently a Senior Manager with the SolarWinds UX Team. She has conducted research for companies ranging from HP and Intel to Reliant Energy, USAA, Texas Children’s Hospital, and the US Air Force.
Kellie Mecham has over 20 years of experience in user research, including stints at Intuit, PeopleSoft, and Symantec. In addition to providing corporate in-house research, she’s done contract/agency work for small clients as well as Fortune 500 companies such as Intel, VISA, and more. Her experience ranges from consumer to enterprise, mobile to desktop. Kellie was a SXSW speaker on “Making SEO and Usability Work Together”, and now works as a Principal UX Researcher at SolarWinds.
Map and Directions:
Photo ID is required to enter the Rackspace offices.
Schedule of Events:
Chit chat & pizza: 6:30 PM to 7:00 PM
Talk: 7:00 PM to 8:00 PM
We are grateful to Rackspace, in particular Jacki Bauer and Dave Malouf, for their generous sponsorship of Austin User Experience Professionals Association meetups. Our host will be Chris Sader.